Shipping and after-sales policy- Medical Insulin cooler
Transportation time:
DISONCARE coolers are in stock in the United States, Canada, Mexico, the United Kingdom, Germany, France, Italy, Spain, and Australia. After the order is placed, it will be shipped by the local warehouse within 24 hours, and the product will be received within 3-5 days.
*TIPS: Due to holidays, shipments from some warehouses are delayed. We will choose the fastest shipping method to arrange delivery based on the product you purchased.
Most countries and regions in Europe will ship within 24 hours through the warehouse in Germany, and receive the goods within 3-8 days.
Other countries and regions around the world will send out the goods within 24 hours through the warehouse in China, and receive the goods within 7-15 days.
After-sales and returns:
Free returns and exchanges within 30 days of receiving the product, and free maintenance for one year.
contact details:
Email: hello@disoncare.com
If you have any questions, please do not hesitate to contact us immediately, we will contact you as soon as possible to answer your questions.
Shipping and after-sales policy- Medical Bag
Transportation time:
Shipped within 72 hours, received within 7-15 days.
After-sales and returns:
Free returns and exchanges within 30 days of receiving the product, and free maintenance for life.
Contact Details:
Email: hello@disoncare.com
If you have any questions, please do not hesitate to contact us immediately, we will contact you as soon as possible to answer your questions.
Shipping and after-sales policy- Medical ID Tag
Transportation time:
Customized goods, shipped within 72 hours, received within 7-15 days.
After-sales and returns:
Free returns and exchanges within 30 days of receiving the product, and free maintenance for life.
Contact Details:
Email: hello@disoncare.com
If you have any questions, please do not hesitate to contact us immediately, we will contact you as soon as possible to answer your questions.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Return Policy
Refund: Yes Exchange: Yes Resend: Yes
30 Day Return
1. You may return products within 30 days upon receiving them.
2. Items returned must be in new or unused condition, including the original invoice for the purchase, and must be returned in original packaging.
3. Ship as soon as possible so it arrives at our facility within 45 days.
4. We inspect all returned items and will process refunds based on the condition of the item.
*Mistakes caused by DISONCARE will be exchanged or refunded. With refunds for other reasons, buyers are responsible for the shipping fees.
How to return an item?
1. Email us at hello@disoncare.com and include your order number, full name, and the best email address to contact to put in a return request.
2. Tell us the products you wish to return or exchange from your order. We will process your request in 2-3 business days and send you a prepaid shipping label. Shipping fee will be deducted from the full refund amount.
3. Print your prepaid shipping label, which you will receive by email.
4. Send all items you wish to return back to us using the label provided.
5. Your refund will be processed within 10 business days upon receiving returned products.
Defective Product(s) and Returns Due to Our Error If there are mistakes with your order, or products arrive defective/damaged, we’ll either replace the product or issue a refund, or send you replacement parts or accessories for the product in question. We’ll also cover the cost of any return shipping. If the product is not defective, return shipping fees will apply.
