Shipping and after-sales policy- Intercontinental, Odyssey, and Holiday series insulin coolers

Transportation time:

Shipping time:
Intercontinental, Odyssey, and Holiday series insulin coolers are available in the United States, Canada, Mexico, the United Kingdom, Germany, France, Italy, Spain, Australia, Japan, and the Middle East. They will be shipped by local warehouses within 24 hours after placing an order, and the goods can be received in 3-5 days.

*TIPS: Some warehouses will delay shipments during holidays.

Most European countries and regions ship through the German warehouse within 24 hours, and the goods can be received in 3-8 days.

Other countries and regions ship through the Chinese warehouse within 24 hours, and the goods can be received in 7-15 days.

After-sales and returns:

Free returns, exchanges, refunds, resends, replacement parts, or accessories are available within 30 days of delivery for quality-related issues, including defective products, shipping damage, incorrect items, missing required accessories, or mistakes caused by DISONCARE.

one-Year Limited Warranty

DISONCARE provides a 1-year limited warranty for product quality issues under normal use. This warranty does not cover misuse, accidental damage, improper cleaning, unauthorized modification, normal wear and tear, or failure to follow the product instructions.

For non-quality returns, products may be returned within 30 days after delivery if they are unused, clean, complete, and in their original packaging where reasonably possible. Return shipping fees apply unless otherwise required by applicable law.

This warranty is in addition to your rights under applicable consumer protection laws.
Contact information:

Email: hello@disoncare.com

If you have any questions, please do not hesitate to contact us immediately, we will contact you as soon as possible and answer your questions.