Basic Question

Return Policy

For purchases made directly through, we offer a 30-day money-back guarantee ("Return Policy"). If you are not satisfied with, a full refund is required within 30 days from the date of purchase. But you need to pay the shipping cost when returning the product. If your product is longer than 30 days and you encounter a product problem, we will provide warranty service. For details, please see Returns & Warranty or contact us .

What should I do if the goods I received are damaged?

1. Use your phone to take photos of damaged products or accessories 

2. Contact us and provide your photo and order number 

3.You can choose to return the goods or let us reissue the intact product for you

*Contact details:


 What should I do if I did not receive the product?

First of all, I'm very sorry to bring you a bad shopping experience! The aging time of international express shipping is generally 20-60 days. If the product is not received, you can solve it according to the following methods: 

1. Please contact us and provide your order number or payment voucher 

2. We will make an inquiry according to the logistics order number corresponding to the order, and tell you its current location and estimated delivery time 

3. If you have not received the product for more than 60 days, you can contact us to reship or refund 

* International shipping aging will be affected by customs policies, holidays, weather and other factors. We will choose the most suitable shipping company to deliver your package. Thank you for your support of DISONCARE.

Is the cooler approved by TSA? Can I take it with me on the plane?

Products sold by DISONCARE are approved by TSA. 

You can take our products with you on planes, high-speed rail and other transportation. 

*I have listed some suggestions for you, which will be helpful for your trip: 

Travel with a copy of your prescription AND a letter from your doctor with details of your medication (including its generic name, not just the brand name and the name of the health condition that you need the medication for). As well as helping you avoid any problems at customs, this will be useful if you need medical help while you're away.

The size of the cooler?

Cooler external dimensions: 

Height: 230mm (9 inches) 

Diameter: 65mm (2.6 inches)

Internal dimensions of cooler: 

Height: 168mm (6.6 inches) 

Diameter: 23.7mm (0.9 inches)

Cold storage bottle size: 

Height: 163mm (6.4 inches) 

Maximum diameter: 48mm (1.9 inches) 

Depression size: 29mm (1.1 inches)

How many insulin pens and insulin vials can I put?

We picked some of the most used insulin pens and medicines and made a count of how many pens can fit in the cooler. You can find your pen or medicine storage quantity from the picture,If you cannot find the pen you use, please contact us:

How long can the cooler stay at 2-8 ° C?

We have calculated the experimental data of the cooler's duration in the environment of 40 ℃, 35 ℃ and 30 ℃, please refer to the following picture:

How to use ?

We have made a flow chart of how to use it, you can refer to the steps on the picture to use it:

What is the difference between the three coolers B001, B003 and B004?

We have compared three types of coolers, you can refer to the information in the picture to choose the product that suits you:


Will my insulin freeze out?

We equip each product with an instruction manual and operation flowchart, as long as you use it in accordance with the instructions on the manual, there will be no drug freezing. In addition, we also included two bags and a thermometer. You can use the thermometer to measure the temperature inside the cup. After the temperature has stabilized at 2 ° C, put the medicine in a pen bag to save it. This will prevent the medicine from being frozen.

*After taking the cold storage bottle out of the refrigerator, you need to leave it in the room for 5-15 minutes, then put it into the cup with the thermometer, wait for 20 minutes, take out the thermometer to check the temperature, and the temperature is stable at 2 ° C (35 ° F) After that, just put the medicine in the cup.

What should I do if the surface of the cold storage bottle swells after freezing?

If this happens, please put the cold storage bottle in the room and wait for it to melt. After melting, it will return to its original state. 

 * The best time for the cold storage bottle to freeze in the refrigerator is 5-6 hours. Do not exceed 8 hours.

【The cold storage bottle cannot be frozen in the refrigerator for a long time.】

What should I do if there is no refrigerator to freeze the cold storage bottle during the journey?

We gave away a white empty bottle. 

You can go to the store to buy cold water at 2-8 ° C(35-46℉). Pour the cold water into the white bottle and use it. 

*Water at about 2 ° C(35℉) can be maintained at 2-8 ° C(35-46℉) for about 5 hours at 30 ° C(86℉).

My medicine should be stored below 0 ℃. Can it be done and how long can it be kept?

Sorry, our products may not meet your requirements! 

*The cooler remains below 0 ° C (32 ° F) for up to 3 hours.

How should I save it when I no longer use it?

If you do not use this cooler for a long time, please keep it and all accessories in a cool place. 

The cold storage bottle cannot be kept frozen in the refrigerator at all times. 

 *Do not let children touch.

Can I set the temperature?

Sorry, you ca n’t set the temperature.  

Working principle of refrigerated cup: 

The principle of heat absorption by solid melting is used to reduce the temperature of the air in the cup to achieve the cooling effect. 

Solution for cold storage time: 

Under the high temperature environment of 40 ℃, it takes 20 hours to increase the temperature from 2 ℃ to 8 ℃. 

In a 30 ° C environment, it takes 33 hours to increase the temperature from 2 ° C to 8 ° C. 

*That is, in a 40 ° C environment, the refrigerated cup can be maintained at 2-8 ° C for 20 hours;

 in a 30 ° C environment, it can be maintained at 2-8 ° C for 33 hours

Can I buy additional cold storage bottles or accessories?

Of course, if you need to buy more accessories, please contact us or send an email. We will tell you how to buy.

*Contact details: 


Contact Us