HELP CENTER
Order
Are DISONCARE products guaranteed?
of course! If you are not satisfied with the order for any reason, you can return it for a full refund. In addition, all our products have lifetime free replacement.
Can I buy gifts as gifts?
Of course you can! Many of our customers buy DISONCARE as special gifts for their family or special friends.
We can send your order to anyone anywhere in the world.
How to apply a discount code or gift card to an order?
At checkout, you can enter a discount or gift card in the "Gift Card or Discount Code" box.
Go to shopping cart
Click to checkout
Enter your code in the "Gift Card or Discount Code" box
Note: Only one discount code can be used per purchase
What is the status of my order?
After the order is shipped, you will receive an email with a tracking number to track your package.
You can check the order status on the account page at any time.
Can I cancel or change my order?
of course! If you cancel your order for any reason, you can get a full refund.
We will process the order as soon as possible, but we will try our best to accommodate any changes to your order.
SHIPPING
Pricing and availability
We continue to improve the service system. For the products you purchase on DISONCARE, we have prepaid tariffs and consumption taxes to enhance the user's shopping experience.
- INSULIN COOLER
Transportation time:
DISONCARE coolers are in stock in the United States, Canada, Mexico, the United Kingdom, Germany, France, Italy, Spain, and Australia. After the order is placed, it will be shipped by the local warehouse within 24 hours, and the product will be received within 3-5 days.
Most countries and regions in Europe will ship within 24 hours through the warehouse in Germany, and receive the goods within 3-8 days.
Other countries and regions around the world will send out the goods within 24 hours through the warehouse in China, and receive the goods within 7-15 days.
After-sales and returns:
Free returns and exchanges within 30 days of receiving the product, and free maintenance for one year.
- MEDICAL TAG
Transportation time:
Customized goods, shipped within 72 hours, received within 7-15 days.
After-sales and returns:
Free returns and exchanges within 30 days of receiving the product, and free maintenance for life.
Contact Details:
Email: hello@disoncare.com
If you have any questions, please do not hesitate to contact us immediately, we will contact you as soon as possible to answer your questions.